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As data center company Databank grew in size, it needed a centralized system to manage its human resources, and chose NetSuite’s SuitePeople solution to provide more efficient, coordinated HR processes.


  • Databank’s expansion and lack of a central HR system made communication with and managing its distributed employee population a challenge.
  • SuitePeople was deployed using the SuiteSuccess methodology, which aims for implementation within 100 days.
  • Extensive training as part of the implementations and for all new employees has been a key success factor.

Features and Benefits

  • Evaluates the requirements and benefits of HR solutions for a medium-sized business.
  • Assesses best practices and pitfalls in HR solution implementation.
  • Explains how the automation of HR processes and introduction of employee self-service can reduce costs.

Key questions answered

  • What are the best practices and pitfalls in implementing HR solutions?
  • How can HR solutions support a more strategic approach to workforce management?
  • Where are the opportunities for vendors to cross-sell HR solutions to ERP customers?

Table of contents


  • Catalyst
  • Omdia view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Using HR software to improve HR management processes

  • Setting the business context
  • The role of ICT/services in solving the problem
  • Figure 1: NetSuite SuitePeople HR Platform

Lessons learned

  • Preparation is critical to a smooth implementation
  • Training helps enterprises get the most out of HR technology
  • Pain points are not necessarily technology-related


  • Methodology
  • Author