Business and systems architectures in higher education have traditionally followed departmental concerns. This inside-out thinking needs to be replaced with outside-in thinking if better student satisfaction and outcomes are to be achieved.
- To succeed in today's world, universities need to align administrative processes to student needs and preferences, rather than those of internal departments.
Features and Benefits
- Assess whether you current approach to delivering student administration and support is well aligned to the current student needs and expectations.
- Consider how a journey towards becoming student-adaptive might benefit your college or university.
Key questions answered
- Will our current approach to student administration and services deliver what we need in the future?
- What should guide the transformation of our service delivery to students and staff?
Table of contents
Student-centricity means "outside-in" design
Technology needs to align to engagement, not the other way around