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Business and systems architectures in higher education have traditionally followed departmental concerns. This inside-out thinking needs to be replaced with outside-in thinking if better student satisfaction and outcomes are to be achieved.


  • To succeed in today's world, universities need to align administrative processes to student needs and preferences, rather than those of internal departments.

Features and Benefits

  • Assess whether you current approach to delivering student administration and support is well aligned to the current student needs and expectations.
  • Consider how a journey towards becoming student-adaptive might benefit your college or university.

Key questions answered

  • Will our current approach to student administration and services deliver what we need in the future?
  • What should guide the transformation of our service delivery to students and staff?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Student-centricity means "outside-in" design

  • Technology needs to align to engagement, not the other way around


  • Methodology
  • Further reading
  • Author