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ServiceNow has rebranded and refocused to helping organizations with the difficult transformations they now need to adopt.


  • Over the next few years as more organizations mature in their digital transformation journey, there will be more questions about how to integrate existing and new process.

Features and Benefits

  • Analyzes the growth plans of ServiceNow.
  • Discusses the introduction of ServiceNow DevOps in the ServiceNow London release.

Key questions answered

  • How critical is employee experience to organizational success?
  • To what extent are artificial intelligence (AI) and machine learning (ML) becoming embedded into the ServiceNow Now Platform?

Table of contents

Ovum view

  • Summary
  • ServiceNow is entering the next phase of its strategic growth plan
  • ServiceNow Enterprise DevOps is an on-ramp for customers to change their processes and procedures


  • Author