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Introduction

With the implementation of hybrid networks, now fueled by the adoption of SD-WAN services, business internet has become an even more common network choice.

Highlights

  • After decades of private IP WAN services, IP VPN over public internet is again growing in popularity as an alternative to private WAN service options, with many now making it their primary choice.
  • Carrier investments in fiber improved performance, and many copper-based facilities are now being retired in the local markets. In developed markets, providers (including incumbent carriers, cable operators, and ISPs) have made major investments in infrastructure, enhanced features, and service delivery for their respective internet services.

Features and Benefits

  • Assesses carriers' enhancement of business internet services including to features and service delivery.
  • Discusses new players that are providing enhanced business internet service performance.

Key questions answered

  • What is driving customer adoption of business internet as a WAN option?
  • How have carriers and ISPs improved and enhanced business internet services?
  • What is the overall growth trend of business internet services?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for ISPs and carriers

Internet is right WAN solution for many customers

  • SME, remote, and mobile workforces live on the internet
  • Mid-market customers use internet as their main connectivity
  • Bandwidth speeds increase; pricing and flexibility improve
  • Internet service meets exponential bandwidth demand growth
  • Enterprises rely on cloud services and internet access

Some applications require better than best-efforts performance

  • Some enterprises must supplement business internet with private WAN
  • Critical and real-time applications may need better performance

Service providers enhance their internet performance

  • Traditional ISPs and carriers continue to improve bandwidth, flexibility, and quality of service
  • Cloud providers make improvements
  • Newer players offer improved performance for internet service

Appendix

  • Methodology
  • Further reading
  • Author