The value chain for IT has not been well defined and the historic “plan-build-run” chain of activities is no longer appropriate for the central role that technology now plays in organizations.
- This report proposes a value chain for IT activities, based on Michael Porter’s value chain concept.
- Models IT activities beyond the traditional "plan-build-run" perception of what IT does.
- Offers CIOs the opportunity to inventory and analyze their activities.
Features and Benefits
- Identifies the activities in IT that provide value to organizations.
- Assesses the activities of IT in the organization.
- Defines the activities of the new-role IT.
Key questions answered
- What is IT's value chain?
- How do IT activities contribute to value?
- How is the value of each IT activity analyzed?
Table of contents
Recommendations for enterprises
Recommendations for vendors
IT can learn from Porter’s value chain
Porter’s value chain
The changed role of IT
The IT value chain
Overview of the IT value chain
Delivering IT services
IT as a business
IT value in the chain