This Ovum Interactive Decision Matrix provides a feature-by-feature analysis of the leading customer engagement platform vendors and enables clients to create a customized ranking of products based on their own requirements. This tool covers the solutions of 10 vendors: Adobe, BPM’online, NGData, Oracle, Pegasysems, Salesforce, SAP, SugarCRM, TTEC, and Usermind.
- The detailed features and functionality of customer engagement platform solutions are grouped into the following areas: real-time customer orchestration, functional support, interaction intelligence tools, security and compliance, unified customer data management, and cloud infrastructure and integration.
Features and Benefits
- Provides organizations with a customized ranking of products based on their specific requirements.
- Assesses the core component functionalities per customer engagement platform.
Key questions answered
- What are the product functionalities and product scores for each customer engagement platform vendor?
- How does each customer engagement platform vendor match my enterprise requirements?
Table of contents
Download 1: Ovum Interactive Decision Matrix: Customer Engagement Platforms, 2018–19