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Introduction

Tollring has become a successful SME software developer focused on data visualization and business intelligence tools that help manage, understand, and control a wide array of communications information, resources, and assets with the goal of improving company operations and efficiency.

Highlights

  • Tollring's success was founded on its ability to assist small and mid-market organizations in monitoring business-critical customer service key performance indicators. A key proven Tollring strength has been its ability to identify and monetize real-time trends that improve its customers' business productivity, profitability, and customer service levels.
  • Through its initiative to assist the SME market to capitalize on analytical capabilities, previously restricted to larger enterprises, Tollring has filled a market void and solidified its success in penetrating the SME marketplace.
  • The company's consistent year-over-year annual growth rate confirms its unique ability to help a growing number of customers achieve increasing levels of success.

Features and Benefits

  • Allow SMEs to evaluate their business intelligence tools and upgrade to the level used by larger enterprises.
  • Enable SMEs to learn what is missing from their data visualization tools and modify via new software.

Key questions answered

  • Can small and medium businesses implement software to provide customer engagement tools of larger enterprises?
  • What tools does an SME have available to differentiate its customer engagement from its competitors?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Tollring's iCall Suite on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author