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CSPs are broadening their automation focus this year to include the network infrastructure layer to optimize network operations; the underlying strategy is that improved network operations will naturally lead to a better overall customer experience.


  • Over the next year, CSPs will look to partners to either source, or acquire, increased automation assets through big data analytics platforms and artificial intelligence (AI). However, AI won’t be a replacement for CSP personnel anytime soon.

Features and Benefits

  • Assesses the market drivers for NFV and how more automation may help accelerate adoption.
  • Evaluates why automation integration further down into the network stack is required to deliver a better customer experience for CSPs and their customers.

Key questions answered

  • What are the drivers for NFV adoption?
  • What are the technologies that will help accelerate NFV adoption momentum?

Table of contents


  • In brief
  • Ovum view
  • Recommendations for service providers
  • Recommendations for vendors

Network transformation drives the need for end-to-end network automation

  • More software means more complexities

Automation at the NFVI level

  • Tackling the VNF onboarding challenge is priority

CSPs automate to improve their customers' experience

  • Service assurance automation to help ease hybrid networking complexities

Looking to 2019: automation across the network is the endgame, but we cannot forget the humans

  • Fusing the network layers: technical and personnel challenges


  • Further reading
  • Author