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Introduction

As systems integrators (SIs) embark on transformation drives of their own, we have established a framework that establishes key parameters for SI transformation and its potential impact on their ability to service clients.

Highlights

  • SIs need to move beyond rejigging the portfolios to effecting lasting change in their businesses.
  • Assessing SI/vendor transformation has to incorporate several layers including its portfolio evolution, organizational culture, innovation track record, and its people strategy.

Features and Benefits

  • This report establishes a framework for assessing a vendor's internal transformation.
  • The framework established in this report will be used to provide detailed assessments of where service providers are on their transformation journeys.

Key questions answered

  • What are the key aspects that need to be assessed to understand service provider transformations?
  • How does the service provider's transformation impact service delivery to customers?

Table of contents

Summary

  • In brief
  • Ovum view

Ensuring continual success requires more than cosmetic changes

  • SIs need to move beyond rejigging their portfolio to effecting lasting change in their business

Ovum takes a multi-pronged approach to assessing SI transformation

  • Portfolio evolution
  • Innovation and R&D approach
  • People transformation
  • Organizational culture transformation

Appendix

  • Methodology
  • Further reading
  • Author