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For higher education institutions, moving to an enterprise-wide content services platform can facilitate the management of complex workflows and improve the efficacy and timeliness of business transactions.


  • A CSP differs from a traditional content management platform in that it extends the capabilities of the latter by consolidating content from a variety of third-party applications and systems in a single, secure platform, then redistributes pertinent data to the right people at the right time.

Features and Benefits

  • Explains the benefits of a content services platform for a higher ed institution.
  • Discusses how a CSP can improve workflows and operational efficiency.

Key questions answered

  • What distinguishes a content services platform from a traditional enterprise content management platform?
  • How was the University of Colorado able to move to OnBase in a fast and efficacious way?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Using an enterprise content services platform to improve the constituent experience and administrative workflows

  • Establishing the University of Colorado's business context
  • Achieving enterprise-wide implementation through a department-by-department approach
  • Increasing operational quality with OnBase


  • Methodology
  • Author