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Digital transformation is a much-overused phrase. However, there are occasions when it is appropriate, and the way in which FIT A Syntax Company (Fit) embarked on using the Now Platform from ServiceNow is one such occasion.


  • FIT recognized the need to revolutionize its approach to operations – frequently siloed and regional – not only to create internal efficiencies but also to take the business to the next level and provide better services and capabilities for its customers.

Features and Benefits

  • Explains the importance of a visionary project sponsor in digital transformation projects
  • Analyzes the importance of people and process alongside technology in digital transformation initiatives

Key questions answered

  • Why did FIT embark upon the transformation project with ServiceNow?
  • What capabilities did the Now Platform enable at FIT?

Table of contents


  • Catalyst
  • Ovum view


  • Recommendations for enterprises
  • Recommendations for vendors

Using the Now Platform for integrated management across the enterprise

  • Integrated service management for the business
  • The role of ICT in solving the problem

Lessons learned

  • A strong and committed management team
  • Never forget the purpose during the program
  • A visionary project sponsor is essential to minimize potential failure
  • Continually develop a picture of opportunities with the Now Platform
  • A strong ServiceNow architect can drive and halt progress


  • Methodology
  • Further reading
  • Author