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Introduction

This report is one of a series of studies of the digital strategies of major operators around the world and forms part of broader research into digital services and strategies.

Highlights

  • The group has identified global fast-growing opportunities that can act as new growth engines beyond the telco's traditional revenues.
  • The operator has paid out more than $1bn to build significant muscle in digital advertising and took in more than S$1bn in revenue in the most recent financial year.
  • The past two years have seen significant improvements to Singtel's mobile payment platform Dash, because the operator is aiming to emerge as a regional provider of mobile payment services. To achieve this, Singtel is slowly integrating local payment platforms from the group's associate networks into Dash.

Features and Benefits

  • Assesses Singtel's digital strategy and identifies its main priorities when it comes to digital consumer services.
  • Learn about digital service developments and deployments at Singtel.
  • Understand how CSPs can develop alternative revenue channels and offset declines from traditional communications business.
  • Understand the core of Singtel's success as a digital service provider.

Key questions answered

  • What are Singtel's key focus areas in digital services segment?
  • How is Singtel's digital business performing, and what strategies have led to Singtel's success?
  • What are Singtel's short-term and long-term goals with respect to digital services development?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

Digital footprint

  • Singtel has the largest base of mobile subscriptions regionally
  • Digital service enablement

Market dynamics

  • Competition is at an all-time high in all of Singtel's markets

Digital service developments

  • Digital segment performance boosted by acquisitions and partnerships
  • Digital service launches: Group Digital Life
  • Group Enterprise

Appendix

  • Methodology
  • Further reading
  • Author