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With real-time payments and open banking, the corporate banking world will change more over the next few years than it has since the introduction of commercial mainframe computers in the 1960s.


  • Corporate banks' customers are starting to behave like consumers: Ovum research shows that in 2018, 76% of corporate treasurers said they had considered moving their lead bank relationship in the previous 12 months, compared to 43% in 2017.
  • Among relationship managers at corporate banks, 88% say it has become harder to win and retain business over the past year.

Features and Benefits

  • Assesses the customer loyalty challenges faced by corporate banks and how they can be addressed.
  • Learn why rising transactions volumes are bad news for many banks and why banks may move away from payment processing.

Key questions answered

  • How are forward-thinking banks approaching payment system modernization in the context of the digital transformation of their entire business?
  • Why is a short-term boom in new products and services only the beginning of a longer transformation journey?

Table of contents

Ovum view

  • Summary
  • Corporate customers are behaving like consumers
  • Payment modernization offers a way forward


  • Further reading
  • Author