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Introduction

With real-time payments and open banking, the corporate banking world will change more over the next few years than it has since the introduction of commercial mainframe computers in the 1960s.

Highlights

  • Corporate banks' customers are starting to behave like consumers: Ovum research shows that in 2018, 76% of corporate treasurers said they had considered moving their lead bank relationship in the previous 12 months, compared to 43% in 2017.
  • Among relationship managers at corporate banks, 88% say it has become harder to win and retain business over the past year.

Features and Benefits

  • Assesses the customer loyalty challenges faced by corporate banks and how they can be addressed.
  • Learn why rising transactions volumes are bad news for many banks and why banks may move away from payment processing.

Key questions answered

  • How are forward-thinking banks approaching payment system modernization in the context of the digital transformation of their entire business?
  • Why is a short-term boom in new products and services only the beginning of a longer transformation journey?

Table of contents

Ovum view

  • Summary
  • Corporate customers are behaving like consumers
  • Payment modernization offers a way forward

Appendix

  • Further reading
  • Author