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ICT Enterprise Insights is a primary research program of over 6,600 enterprises on their IT investment plans and strategies for 2020. This brief looks at the key findings from respondents from the retail banking industry.


  • Digital transformation has moved beyond digital channels, with legacy modernization and employee enablement now central.

Features and Benefits

  • Provides insight from senior ICT executives from the industry on their ICT strategies and investment plans for 2020.
  • Analyzes regional variations in ICT investment priorities.

Key questions answered

  • What are the top technology priorities for retail banks in 2020?
  • Where will ICT investment be directed in retail banking for 2020?

Table of contents


  • Introduction
  • Download 1: 2020 ICT Enterprise Insights in the Retail Banking Industry