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Introduction

This report presents Ovum's annual review of major trends that will impact the wholesale market in the coming year, together with a look back at some of the key trends that were identified in previous editions.

Highlights

  • Ovum expects to see increased collaboration between carriers to support complex end-to-end retail services.
  • Digital transformation will come to wholesale.
  • Agility, responsiveness, and flexibility will be key to wholesale success.

Features and Benefits

  • Identifies three trends that will significantly impact the wholesale market during 2019.
  • Reviews the impact of a number of trends identified in previous Wholesale Trends to Watch reports.
  • Recommends the actions wholesalers should take to prepare for and respond to these market developments.

Key questions answered

  • What major market trends are going to impact telecoms wholesalers during 2019?
  • What actions must wholesalers take to benefit from the opportunities presented by changes in the market?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages
  • Recommendations for wholesalers

Recap of previously highlighted Trends to Watch

  • Wholesale market trends identified for 2018
  • Other previously identified market trends remain important

Increased carrier collaboration to support end-to-end retail services

  • The wholesale market is built on relationships
  • More collaborative work between carriers will help to resolve common issues and support cross-carrier services

Digital transformation will come to wholesale

  • New wholesale services and business models depend on effective transformation
  • Wholesale customers' rising expectations demand change

Agility, responsiveness, and flexibility will be key to wholesale success

  • Wholesalers continue to fall short of customer expectations
  • Early signs of improvement must become widespread

Appendix

  • Methodology
  • Further reading
  • Author