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Ovum's ICT Enterprise Insights program, based on interviews with around 7,000 senior IT executives, answers key questions concerning enterprises' needs at a country and industry level. This brief focuses on the top findings from this program for the retail banking industry.


  • Retail banks are undertaking digital transformation, with progress now in more advanced stages. The proportion of retail banks at the later stages of digital transformation increased from 26% in 2017 to 41% in 2018.

Features and Benefits

  • Assesses key ICT investment priorities for 2019.
  • Understand the maturity of digital transformation in the retail banking sector.

Key questions answered

  • What are the key ICT investment priorities for retail banks in 2019?
  • What is the focus on investment in digital banking platforms for 2019?

Table of contents


  • Introduction
  • Download 1: 2019 ICT Enterprise Insights in the Retail Banking Industry