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While the results from Ovum’s ICT Enterprise Insights survey show progress in an organizational reorientation toward digital adoption, the core challenge is that organizations also need to move from a product-centric to customer-centric operating model. This ICT Enterprise Insights brief discusses how organizations are restructuring for digital, why digital workplace strategies are taking priority, and how digital back-office efforts are expanding.


  • Enterprises advance efforts to restructure organizations for digital.
  • Digital workplace strategies take priority.
  • Efforts to digital back-office efforts expand.

Features and Benefits

  • Assesses the year-over-year results for how enterprises have advanced their digital organizational initiatives.
  • Advises how to ensure communication, organization, and transparency in preparing to deploy digital technologies.

Key questions answered

  • What are the drivers to expand back-office digitization?
  • How are enterprises responding to the changing demands and behaviors of digital consumers?

Table of contents


  • Introduction
  • Download 1: 2019 ICT Enterprise Insights in Enterprise Digital Transformation