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The rapidly changing business landscape is increasingly impacting ICT strategy and investment. Industry ICT suppliers must understand enterprises' needs at a country and industry level to ensure that strategies are aligned to customer requirements.


  • Ovum's 2020 ICT Enterprise Insights survey reveals that cost reduction has emerged as the top business priority overtaking growing revenues that has been the key focus for the industry in the last 48 months.

Features and Benefits

  • Identifies the most important ICT needs of the life insurance industry in 2020.
  • Analyzes top findings from Ovum's ICT Enterprise Insights program for the life insurance industry and what are the implications for both insurers and ICT vendors.

Key questions answered

  • What are the top priorities for IT decision-makers in the life insurance sector over the next 18 months?
  • What are the spending plans of life insurance carriers?

Table of contents


  • Introduction
  • Download 1: 2020 ICT Enterprise Insights in the Global Life Insurance Industry