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Ken Landoline

Principal Analyst, Customer Engagement

Country USA

Experience 33+ years

Ken Landoline
Ken Landoline is Principal Analyst in Omdia's Customer Engagement team, specialising in on-premise and cloud contact centre technologies and applications, such as IVR and contact centre business process outsourcing.

He provides analysis and insight into contact centre management, technology, ops workforce and customer engagement problems.

Prior to joining Omdia, formerly Ovum, in 2016, Ken held analyst positions at Current Analysis and Yankee Group. He also has held in voice telephony positions at global companies like Siemans, Fujitsu America and ITT Worldcom. 

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