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Jeremy Cox

Principal Analyst

Country UK

Experience 36+ years

Jeremy-cox
Jeremy leads research and insights into CRM and its potential for spearheading customer-driven business transformation (the customer-adaptive enterprise).

Jeremy also advises on strategy and provides capabilities assessments and insights into how enterprise can evolve faster.

On joining Omdia (formerly Ovum), Jeremy established the broader customer-adaptive enterprise context, identifying eight attributes that organizations need to be relevant to their customers. These include visionary leadership, an engaged workforce, a superior customer experience, continuous innovation and an adaptive enterprise architecture.

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