The immediate impact of the COVID-19 epidemic is forcing the insurance industry to rapidly pivot entire organizational structures in a very short time.
Experience 12+ years
His key areas of expertise are the role of IoT in insurance; digital transformation of insurance carriers; legacy modernization; and insurance-focused BPO.
Charles has more than eight years' analyst experience examining the life, P&C, and commercial insurance sectors in Europe, North America, and emerging markets. During this time, he has worked closely with a number of insurers and vendors to support their specific research needs.
Also, Charles has 10 years' experience of corporate strategy development at BT, with a particular focus on IT services development, outsourcing, and acquisitions.
Charles Writes For
The industries that make up financial services, whether retail banking, capital markets, payments, or insurance, comprise a varying collection of sectors each with its own defining set of characteristics.
Examining the response of just two sectors, retail banking and personal lines insurance, we can see both the common threads and where each sector is having to respond differently in the context of its own market needs.
Internet of Things
The insurance sector is often highlighted as one of the industries likeliest to see significant disruption from the IoT. But growth and take-up has been patchy.
Enterprise IT Strategy and Selection, Enterprise Decision Ma...
Highlights from Ovum's 2017 ICT Enterprise Insights survey: IT investment plans and attitudes