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Adaora Okeleke

Senior Analyst, Telecoms Operations and IT

Country UK

Experience 14+ years

adaora okeleke
Adaora Okeleke is a senior analyst in Omdia's Telecoms Operations and IT team. She specializes in big data and analytics, customer experience management, customer relationship management, and vendor services.

Adaora's research helps telecoms service operators and telecoms software providers make better informed decisions on the critical business issues that affect their companies.

She provided key market information for the 2015 Decision Matrix on customer analytics tools used by telcos. The report assessed the key players in the customer analytics market for telecoms and proved to be invaluable to companies working in the telecoms industry.

Before joining Omdia, Adaora worked for software company Socketworks Nigeria Ltd. and the Nigerian subsidiary of Motorola Inc.

Events Adaora is speaking at

10 Nov 2020 , 11:00

Webinar

WEBINAR - Improving customer experience in the 5G era

Presenters:
  • Adaora Okeleke

Analyst Articles

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  • Research & Data
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All Categories
  • CSPs should implement AI to address challenges in operating 5G networks

    Service Providers

    CSPs should implement AI to address challenges in operating 5G networks

    5G will come with opportunities for growth but will have its own challenges. CSPs must therefore be proactive to understand these challenges and how they can be tackled, otherwise risk delivering value to customers and stakeholders.

  • T-Mobile US leverages big data analytics to improve VoLTE experience

    Service Provider Technology, Enterprise Decision Maker

    T-Mobile US leverages big data analytics to improve VoLTE experience

    At MWC 2018, network equipment provider Ericsson announced that T-Mobile US is using its Ericsson Expert Analytics platform to deliver improved quality of experience for VoLTE services, as well as for other mobile services.

  • On the Radar: Sigma Systems uses catalog-driven CPQ system to enhance CSP sales operations

    Service Provider Markets

    On the Radar: Sigma Systems uses catalog-driven CPQ system to enhance CSP sales operations

    As CSPs roll out new digital service offerings, they must identify efficient ways to sell these services. They still struggle to launch new services due to the complexity associated with creating telecoms products and services. Inconsistent product definition and the storage of configuration and pricing information across multiple channels and data stores can negatively impact marketing, quoting, ordering, and provisioning processes.

  • Utilizing Real-Time Analytics to Drive Real-Time Decisions for Operators

    Content Marketing, Service Provider Technology

    Utilizing Real-Time Analytics to Drive Real-Time Decisions for Operators

    With the almost universal penetration and use of mobile broadband, telecom operators are finding that their networks and operations are generating more data than ever before. However, one of the biggest challenges lies in correlating and analyzing the data in real time.