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This report includes a forecast of global workforce optimization technology (WOT) spending by five major global regions, by technology, and by vertical market.


  • Workforce optimization technology revenues will continue to grow moderately in North America and Europe – approximately 3% annually – while 6% growth is projected for lesser developed areas such as Latin American and Asian markets.

Features and Benefits

  • Forecasts and analyzes by product and vertical market the demand for workforce optimization technologies between 2018 and 2022.
  • Assists businesses in better planning sales and revenues quotas by global region.

Key questions answered

  • Which areas of the world market for workforce optimization technologies are maturing and which are rapidly developing?
  • Which of the 10 vertical markets and seven product offerings groups are slow growth versus high growth through 2022?

Table of contents


  • Introduction
  • Download 1: Workforce Optimization Technologies Forecast: 2017–22