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Two overlapping technology-supported agendas are shaping local governments’ strategies in cities. The first is digital government, which also features in national policy, and has cities looking at ways of making online delivery of public service not only possible, but preferable to citizens.


The other is the smart cities agenda; a vague buzzword used to frame a variety of different ambitions for cities, supported by the urban Internet of Things.Both agendas are in their early days, but the overlap between the two raises the prospect of a near future where public services in cities can be built more around the needs of individuals, instead of old bureaucratic distinctions.


This report looks at why citizen-centric services are going to matter, and what governments and businesses must take into account in order to make them work.

Citizen Centric Cities

Key messages

  • Individuals will become the center of city services
  • Fair data sharing rests on consent and incentives
  • Institutional reform must come before technology


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