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Nokia has positioned itself as an end-to-end provider of vendor services and is actively pursuing new opportunities in professional services, 5G, automation, cloud, IoT, and new verticals.


  • Nokia has a presence in 130 countries and 38,000 services staff, and in 1Q18 reported the number of subscribers under management to be 1 billion.

Features and Benefits

  • Examines how Nokia is expanding its IT services portfolio and associated capabilities.
  • Explores the challenges Nokia faces in extending its customer base in other vertical sectors.
  • Discusses the impact of the restructuring of Nokia's services business.

Key questions answered

  • How is Nokia positioned against its vendor services peers?
  • Where is Nokia targeting its services investment?
  • What are the new growth opportunities for Nokia going forward?

Table of contents


  • Catalyst
  • Ovum view

SWOT assessment

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Company background

  • Organization
  • Services organization
  • Financials

Positioning in services

  • Positioning against other network vendors
  • Key capabilities and investment strategy
  • Partners


  • Methodology
  • Further reading
  • Author