Pitney Bowes provides two solutions that in combination (the Knowledge Fabric) solve two challenges – customer information management and location-based contextual information.
- Pitney Bowes' portfolio rationalization reveals its twin growth engines.
- The Knowledge Fabric weaves attributes together to generate accurate and timely contextual insights.
- Pitney Bowes' customer communications products are useful but not transformative.
Features and Benefits
- Evaluates Pitney Bowes' solution portfolio for enterprises struggling with customer information management.
- Learn how the Knowledge Fabric unifies customer data and augments it with contextual insights, a concept that is easy for nontechnical people to understand.
Key questions answered
- What is the Knowledge Fabric and what are the benefits from implementing it?
- What can Pitney Bowes offer today to support improvement in customer engagement transformation initiatives?
Table of contents
Recommendations for enterprises
Recommendations for vendors
Pitney Bowes' portfolio rationalization reveals its twin growth engines
Pitney Bowes builds on its heritage and plays to its strengths
The Knowledge Fabric weaves attributes together to generate accurate and timely contextual insights
The Knowledge Fabric resonates with customers
The Knowledge Fabric goes beyond transactional to contextual information, which makes it valuable
Pitney Bowes' customer engagement solutions are useful but not transformative
EngageOne Video makes the complex simple and interactive
Its partner strategy should include CEP providers and commerce networks like SAP Ariba
Customer engagement platforms – an emerging solution category
Commerce networks like SAP Ariba offer a high growth opportunity
Pitney Bowes Software finds its place by focusing on high value add and complex customer data management