skip to main content


The cloud computing environment has become as complex as most traditional data centers, and now requires management and support functions to be integrated with monitoring and planning functions to ensure that organizations are getting the best value from the services used.


  • This report examines the key trends in IT management as they relate to cloud computing, as-a-service, management.

Features and Benefits

  • Discover why IT organizational maturity is lagging the technology in terms of how it is deployed and operated by organizations.
  • Learn how management process and procedures are challenged by cloud computing and new technologies.

Key questions answered

  • Why does the journey to the cloud start with IaaS but quickly expand to PaaS?
  • In an as-a-service word, how must technology, people, and processes be changed to ensure new business value is being delivered?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises

IT organizational maturity is lagging the technology in terms of how it is deployed and operated by organizations

  • Understanding the new role and purpose of IT
  • The cloud links more of the IT spend to business activity but does not solve all the issues
  • Service integration and management (SIAM) represents the ongoing cost of managing IT delivery
  • The management framework needs to reflect the new reality

Management processes and procedures are challenged by the use of cloud computing and new technologies

  • Container management is designed with DevOps in mind
  • The move from containers to microservices as a service
  • Server-less computing is a different challenge
  • Centralized security policies with a local execution
  • SecOps is now the next area where process change is under way

The journey to the cloud starts with IaaS but quickly expands to PaaS

  • Managing IaaS requires new procedures
  • The momentum in cloud adoption comes from greater use of PaaS


  • Methodology
  • Author