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Introduction

Thunderhead’s ONE Engagement Hub places the customer at the center of the enterprise through a five-phase process, from customer listening and journey analysis to omnichannel interaction orchestration. This SWOT summarizes the strengths, weaknesses, opportunities, and threats of the ONE Engagement Hub.

Highlights

  • Thunderhead's ONE Engagement Hub works across a brand as a real-time, centralized journey analytics, orchestration and decisioning engine.

Features and Benefits

  • Assesses the strengths, weaknesses, opportunities, and threats of Thunderhead's ONE Engagement Hub.
  • Explains why Thunderhead ONE Engagement Hub's customer journey analytics and journey orchestration are both fundamental components to helping understand customer behavior and intent.

Key questions answered

  • How does Thunderhead apply proprietary algorithms to discover patterns of customer behaviors?
  • How will machine learning strengthen intelligence and orchestrations?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Thunderhead's ONE Engagement Hub?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Author