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In this report we show how Micro Focus, with Service Management Automation X (SMA-X), has used AI and machine learning technologies applied to ITIL process maps to address the challenges presented by a more complex hybrid world.


  • Micro Focus uses AI and machine learning to deliver smart analytics, which can automatically direct the user to the most relevant knowledge article for the assets they use, making the experience more personalized to the end-user.

Features and Benefits

  • Learn how Micro Focus uses codeless configuration and development that allows end users to solve real business issues.
  • Discover why Micro Focus selected to rewrite its solution on a new containerized platform to ensure it is scalable and more agile in its deployment.

Key questions answered

  • What are the key reasons why organizations should consider Micro Focus for service management?
  • What areas of Micro Focus's solution should organizations be aware of that are in need of further development?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Micro Focus SMA-X?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Author