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For an institution to create a modern, adaptable technology ecosystem that can increase the insights gained from all the institution's data and deliver a better UX, it must embark upon a strategic program of both modernization and optimization.


  • According to Ovum's ICT Enterprise Insights 2018/19 survey, 37% of higher ed institutions globally have prioritized the adoption of cloud services as one of their top three drivers.

Features and Benefits

  • Explains how modernizing and/or optimizing one's usage of technology can enable digital transformation.
  • Identifies major challenges for higher education institutions which can be addressed by cloud services.

Key questions answered

  • How can higher education institutions enable digital transformation?
  • What are the benefits of cloud services for higher education institutions?

Table of contents


  • In brief
  • Ovum view
  • Key messages

Higher ed needs to transform

  • Cloud platforms provide a path away from legacy systems
  • Finding the right levers for change

Setting out on a program of change

  • Improving the student experience
  • Architect for a data-driven and student-centric future
  • Take stock at the start of the journey
  • Benefits are best delivered in digestible portions
  • Clarify the program's drivers to create the right business case


  • Steps to modernization
  • Reducing customizations creates a tailwind for change


  • Making the most of data
  • Realigning IT capability


  • Freeing up the IT organization from mundane tasks releases capacity for innovation
  • The cloud offers an array of technologies
  • Design thinking provides a solid path from ideas to implementation


  • Authors