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This report provides an analysis of the most relevant trends that define the smart home market from a telco perspective, paying attention to key market participants around the world via cases studies.


  • Telcos continue to rely on security as the main smart home use case, but the growing business potential of AI-enabled smart speakers is promoting a change in the narrative.
  • Operators are still too slow to change their business models for the smart home.

Features and Benefits

  • Analyze why telco market maturity in the smart home space differs significantly by region.
  • Assess why integration with AI assistants has become a must for telecoms operators.

Key questions answered

  • Why telcos should avoid being over-reliant on ready-made ecosystems to approach the smart home market?
  • Why AI assistants are slowly emerging as customer support allies?

Table of contents


  • Introduction
  • Download 1: Smart Home Broadband Service Provider Tracker 2019: Analysis