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Introduction

At its annual user conference, Knowledge 2019, ServiceNow made a number of key product and platform announcements that will be available this year. In this report, we look at the high-level transition that ServiceNow is making and give examples of how its products are changing to support this transformation.

Highlights

  • Ovum was impressed by the fact that ServiceNow was increasingly maturing in how it reaches the new LOB customers it needs to sustain its ambition to become a $10bn company.

Features and Benefits

  • Understand the role of AIOPs and why it is built in to ServiceNow’s ITOM offering.
  • Discover why digital transformation means changing the culture of an organization and is built in by design at ServiceNow

Key questions answered

  • What is the key business value of using ServiceNow solutions?
  • What are the wider use cases for applying automated workflows in the enterprise?

Table of contents

Ovum view

  • Summary
  • ServiceNow becomes one of the key strategic partners for enterprise
  • AIOPs is built into ServiceNow's ITOM offering
  • Digital transformation means changing the culture of an organization and is built in by design at ServiceNow

Appendix

  • Further reading
  • Author