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UCaaS leaders have been slow to expand internationally, providing an opportunity for less established players to build a customer base in their local markets.


  • Alcatel-Lucent Enterprise is establishing its UCaaS, CPaaS, and collaboration SaaS in markets where Twilio, Microsoft, and others have been slow to expand.

Features and Benefits

  • Examines Alcatel-Lucent Enterprise's UCaaS and CPaaS offerings.
  • Examines Alcatel-Lucent Enterprise's challenges and opportunities as a provider of UCaaS and CPaaS platforms.

Key questions answered

  • How are smaller companies challenging larger, more established rivals in the market for CPaaS and UCaaS platforms?
  • What kind of partners and customers are looking for alternative approaches to CPaaS?

Table of contents

Ovum view

  • Summary
  • Alcatel-Lucent Enterprise's CPaaS opportunity
  • Alcatel-Lucent Enterprise's collaboration app opportunity
  • Alcatel-Lucent Enterprise's UCaaS opportunity


  • Further reading
  • Author