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This Ovum Interactive Decision Matrix provides a feature-by-feature analysis of the leading cloud contact center solutions and enables clients to create a customized ranking of products based on their own requirements.


  • Based on the comprehensive research conducted in our Ovum Decision Matrix, the Ovum Interactive Decision Matrix allows you to specify a weighting against a detailed list of features applicable to a particular technology, indicating how important support for those features is to your requirements.

Features and Benefits

  • Learn what difference matching specific requirements makes when selecting a cloud contact center solution.
  • Allows users to evaluate other solutions and adjust the weightings to suit their needs.

Key questions answered

  • How do the top eight cloud contact center solutions rank and across what criteria?
  • How well do the cloud contact center solutions match your requirements?

Table of contents


  • Introduction
  • Download 1: Ovum Interactive Decision Matrix: Multichannel Cloud Contact Centers, 2017–18