This Ovum Interactive Decision Matrix provides a feature-by-feature analysis of the leading cloud contact center solutions and enables clients to create a customized ranking of products based on their own requirements.
- Based on the comprehensive research conducted in our Ovum Decision Matrix, the Ovum Interactive Decision Matrix allows you to specify a weighting against a detailed list of features applicable to a particular technology, indicating how important support for those features is to your requirements.
Features and Benefits
- Learn what difference matching specific requirements makes when selecting a cloud contact center solution.
- Allows users to evaluate other solutions and adjust the weightings to suit their needs.
Key questions answered
- How do the top eight cloud contact center solutions rank and across what criteria?
- How well do the cloud contact center solutions match your requirements?
Table of contents
Download 1: Ovum Interactive Decision Matrix: Multichannel Cloud Contact Centers, 2017–18