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The enterprise content management (ECM) market has evolved into content services, which provides a more enterprise-friendly way of selling content management solutions. Gone are the huge portfolios of separate, but tightly integrated technologies.


  • Enterprises should consider a content services platform as part of a digital transformation strategy.

Features and Benefits

  • Compares and contrasts the content services platforms of some of the major players.
  • Identifies the strengths and weaknesses of all the products featured in this Ovum Decision Matrix.

Key questions answered

  • Which content services platforms are leaders in this Ovum Decision Matrix?
  • What are the main points of differentiation between vendor offerings?

Table of contents


  • Catalyst
  • Ovum view
  • Key findings

Vendor solution selection

  • Inclusion criteria
  • Exclusion criteria
  • Methodology
  • Ovum ratings
  • Ovum Interactive Decision Matrix

Market and solution analysis

  • Ovum Decision Matrix: Content Services, 2019–20
  • Market leaders: Alfresco, Hyland, IBM, Microsoft, OpenText, Oracle
  • Market challengers: Nuxeo
  • Market followers

Market leaders

  • Market leaders and challengers: technology
  • Market leaders and challengers: execution
  • Market leaders and challengers: market impact

Vendor analysis

  • Alfresco Digital Business Platform, Alfresco Content Services 6.1 (Ovum recommendation: Leader)
  • Hyland Content Services Portfolio (Ovum recommendation: Leader)
  • IBM Digital Business Automation Enterprise & Express, 18.02 (Ovum recommendation: Leader)
  • Microsoft SharePoint Online and OneDrive for Business (Ovum recommendation: Leader)
  • Nuxeo Platform (Ovum recommendation: Challenger)
  • OpenText Documentum, 16.5 (Ovum recommendation: Leader)
  • OpenText Extended ECM Platform, 16.2.8 (Ovum recommendation: Leader)
  • Oracle Content and Experience, 19.2.1 (Ovum recommendation: Leader)


  • Author