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To meet customers’ GDPR-related requirements, ServiceNow has used its existing GRC and Security Operations applications, plus platform capabilities, to offer a solution that supports data breach management and reporting, plus other use cases.


  • ServiceNow provides an enterprise workflow automation platform that includes a wide range of service management applications designed to help organizations work better, and a bespoke application creation capability.

Features and Benefits

  • Outlines the GDPR “use cases that are suppoerted by existing GRC and Security Operations applications, plus platform capabilities.
  • Explains how users interact with the solution to report incidents, triggering capabilities that support collaboration between necessary functions.

Key questions answered

  • How can ServiceNow support GDPR data breach management and reporting?
  • What additional GDPR-related use cases does ServiceNow support?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put ServiceNow on your radar?


  • Background
  • Current position

Data sheet

  • Key facts


  • On the Radar
  • Further reading
  • Author