The advance of CRM and the focus on serving the customer has created an unintended consequence – while customers can find things, get queries answered, and have problems resolved quickly and easily, employees are less well served.
- Espressive has developed a solution that will route an employee’s question either to the resolution or to the correct person, and Espressive uses machine learning to improve this service.
Features and Benefits
- Discover how the Espressive solution learns by employees providing feedback on whether the response solved the problem or answered the query.
- Learn about how the Espressive solution has a library of 15 million phrases that it understands and can respond to in its Employee Language Cloud.
Key questions answered
- What are the major challenges that employees have in finding information?
- How is machine learning helping to resolve the issues of data silos?
Table of contents
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