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Introduction

Edify's business communications service platform, Huddle, combines unified communications (UC), communications platform-as-a-service (CPaaS), and contact center (CC) support in one environment, with artificial intelligence (AI) embedded at the core.

Highlights

  • The founders of Edify built its Huddle platform with UC, CPaaS, and CC from the ground up to solve the pervasive challenge of siloed data.

Features and Benefits

  • Shows how enterprises can track customer activity along journeys.
  • Demonstrates how AI-powered bots unite conversations along work streams.

Key questions answered

  • How does Edify unite teams along a customer journey?
  • What is Edify's unique differentiator in the contact center category?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Edify on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author