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Ericsson has a revised digital BSS strategy and new plans to support 5G and IoT after its shift away from Revenue Manager.


  • Ericsson sees IoT and 5G as key drivers for upgrading BSS features to include integrated catalog, order entry, convergent charging and billing, omnichannel support, and customer experience management.
  • As part of its investment strategy to maximize value from digital BSS, Ericsson is developing a Digital Experience Platform and a DevOps approach to continuous technology and architecture evolution.

Features and Benefits

  • Assesses Ericsson's digital BSS offering and its core capabilities.
  • Evaluates the fit with CSP requirements, including cloud-native microservices-based architectures.

Key questions answered

  • What are the capabilities of Ericsson's digital BSS, both existing and planned?
  • How does Ericsson's digital BSS address CSPs' changing business and system needs?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for CSPs

  • Why put Ericsson on your radar?


  • Company background
  • Ericsson Digital BSS portfolio
  • Looking ahead to 5G monetization

Data sheet

  • Key facts


  • On the Radar
  • Further reading
  • Author