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CIOs need to deliver customer-focused solutions, deep organizational change, and rapid platform deployment to meet the demands of their organization and its customers. This cannot be delayed by procurement.


  • Procurement departments need to align with IT procurement priorities.

Features and Benefits

  • Understand how traditional procurement practices no longer fit IT needs
  • Examine how each step of the IT supply chain requires a change in procurement practices.
  • Discover new ways of procuring IT, and of contracting and managing IT services.

Key questions answered

  • How do CIOs show procurement professionals how they need to procure IT?
  • What changes must be made by the procurement department to meet the organization's IT needs?
  • What new practices should procurement adopt to meet IT procurement needs?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises

Procurement must change at every step in the process

  • Identifying a technology and developing a scope requirement
  • Developing a business case
  • Preparing the request for proposal
  • Identifying potential suppliers
  • Issuing the RFP, managing the process, and allowing bidding
  • Evaluating the RFP bids
  • Selecting a supplier
  • Drawing up a contract
  • The death of the service-level agreement
  • Realizing the benefits


  • Methodology
  • Further reading
  • Author