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Artificial intelligence technology company IPsoft hosted its second Digital Workforce Summit and Analyst Day over two days in June 2018 in New York City, coinciding with the release of its 1Desk platform.


  • In IPsoft's view, artificial intelligence technologies such as Amelia are becoming the new user interface and can steer customers' web experience by understanding what they are looking at and supporting context-driven dialogue around it.

Features and Benefits

  • Evaluates IPsoft's current offerings and position.
  • Explores thought leadership on artificial intelligence.

Key questions answered

  • How does IPsoft see its place in the changing AI marketplace?
  • What can 1Desk do when linking Amelia and IPcenter?

Table of contents

Ovum view

  • Summary
  • AI's present and future
  • Multitasking Amelia
  • Where do we go from here?


  • Further reading
  • Author