A key question for banks now is: Is a different approach required that can drive strong identity and authentication while supporting a high customer experience without escalating costs and manageability? This report analyzes the challenges seen and technologies being adopted, with a focus on whether banks are seeking to move to an integrated platform approach.
Topics in this report include:
Inconsistent identity management drives challenges for compliance and customers
Manual identity validation and multiple authentication technologies impact customer experience
The need for banks look to drive further innovation, through a common digital platform