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Inconsistent identity management drives challenges for compliance and customers

A key question for banks now is: Is a different approach required that can drive strong identity and authentication while supporting a high customer experience without escalating costs and manageability? This report analyzes the challenges seen and technologies being adopted, with a focus on whether banks are seeking to move to an integrated platform approach.

The Omdia view

Topics in this report include:

  • Inconsistent identity management drives challenges for compliance and customers

  • Manual identity validation and multiple authentication technologies impact customer experience

  • The need for banks look to drive further innovation, through a common digital platform

Identity in Digital Banking - is a platform approach needed? | FICO - Omdia report