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Introduction

Managing content efficiently and securely has never been more important and enterprises are now facing multiple risks, including the requirement to ensure compliance with the General Data Protection Regulation (GDPR) and other legislation and regulations.

Highlights

  • Implemented in the right way, content services can provide a more cost-effective solution than traditional ECM.
  • Content management can be less complex with a content services platform.
  • Low-code development tools are the key to a successful content services solution.

Features and Benefits

  • Assesses the main features and functions expected of a content services platform.
  • Identifies the benefits and advantages of implementing a content services platform over a legacy ECM platform.

Key questions answered

  • What are the main features and functions expected of a content services platform?
  • What are the benefits and advantages of implementing a content services platform over a legacy ECM platform?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Content services can provide a more cost-effective solution than traditional ECM if implemented right

  • Content services break massive ECM systems down into a platform and the applications that interact with it
  • Integration is key to a successful content services implementation

Content management can be less complex with a content services platform

  • Document management and collaboration are vital for the security and management of content
  • Ensure an enterprise search capability is included with the content services platform

Low-code development tools are key to a successful content services system

  • Case management provides a development environment for creating content-centric business processes
  • Enterprises should implement records management before they are fined for non-compliance
  • AI is being embedded in content analytics to help deliver insights
  • A large proportion of content is created outside the enterprise and it needs to be captured
  • Customer communications management should be considered an integral part of a content services portfolio

Cloud-native content services platforms will help increase cloud uptake for content management

  • Content services are a natural fit for cloud adoption
  • Compliance must be considered before selecting an ECM cloud service

Appendix

  • Methodology
  • Further reading
  • Author