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The University of Nottingham is a large, complex organization, with three campuses globally. Aiming to be a pioneer in higher education, the university needed to modernize its systems to drive institutional growth and improve effectiveness.


  • Technology and organizational change need to run in parallel so that as the business and its processes change, the IT to support it is in place.

Features and Benefits

  • Explains the challenges of organizational change at the university.
  • Evaluates the value of governance and project management in building the foundations for change.

Key questions answered

  • How important is culture and understanding the need for digital transformation?
  • Should a student records system be a project or a foundation for transformation?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for universities
  • Recommendations for vendors

Putting a student information system at the heart of digital transformation

  • Setting the business context
  • The role of information services in solving the problem
  • Outcome assessment

Lessons learned

  • Don’t undertake an organizational transformation too early
  • Don’t over-customize the product
  • Choose the right delivery mechanism
  • A student records system is a cost of doing business


  • Methodology
  • Further reading
  • Author