This enterprise case study looks at the successful rollout of collaboration and productivity tools to a large and complex government agency, with a focus on the organizational change.
- Change programs should be strongly linked to the organizational strategy to ensure ongoing executive sponsorship. Do not underestimate the impact of technology change on the leadership and staff.
- Use relatable business scenarios linking the organizational strategy and the change program into tangible activities for the management and staff.
- Because government agencies are policy- and process-driven, change needs to come with a framework that resonates with public service thinking and permits change. Leverage the existing organizational hierarchy to engage staff and management to ensure active engagement and explicit permission.
Features and Benefits
- Learn how the linking of strategy to execution via relatable scenarios increases staff engagement levels and thus the likelihood of success.
- Identify opportunities where newer collaboration platforms can have a material impact on the day-to-day operations of a government agency.
Key questions answered
- What change and communication plans work within a highly bureaucratic organization?
- What benefits can be realized by moving to a modern, integrated collaboration and productivity platform?
Table of contents
Organizational and behavioral change was needed to improve collaboration and communication
Legacy platforms and collaboration tools were holding DHHS back
While important, delivering new collaboration tools was secondary to business practice and culture change
The approach to delivering change was closely linked to business strategy
Starting with strategic direction
Change, in a complex organization, required elaborate and flexible planning
Change management activity spanned initial awareness to reinforcing new practices
Actionable change messaging
Four sprints designed to uplift capability
A rolling program of change started with early adopters in each area
Developing an approach to managing continuous change
Good technology coupled with user-focused change management can transform collaborative behavior