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Based on a survey of 100 enterprises in South Africa, this report provides insight into digital priorities and service provider selection criteria from a variety of verticals.


  • Enterprises are accelerating the digitization of processes and operations. This is to drive greater efficiency and cost optimization and to “right fit” the enterprise for future growth and a new competitive landscape. This acceleration also serves as a hedge against tougher economic conditions.

Features and Benefits

  • What are the top digital priorities of South African enterprises for 2019−20?
  • What should service providers do to execute well in the digital era in South Africa?

Key questions answered

  • What is feeding or accelerating digitization in South Africa?
  • What are the challenges faced by enterprises in garnering a bigger budget for their digital projects?

Table of contents


  • Introduction
  • Download 1: Digital Enterprise Services Insights: The Digital Agenda in South Africa, 2019−20