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In 4Q18, Ovum surveyed 100 Italian enterprises and government entities to discover their ICT spending priorities, service provider selection criteria, and digital plans. This document discusses these enterprises' future workspace and mobility plans.


  • ICT vendors and service providers need to give ongoing support and training to ensure that there is strong internal uptake and usage. This will help improve workers' productivity and improve operations. ICT vendors should consider new ways of measuring employee engagements for their customers to leverage.

Features and Benefits

  • Assesses the opportunities for workspace and business mobility in Italy.
  • Analyzes the top challenges for service providers in Italy for workspace and business mobility.

Key questions answered

  • What are the drivers of growth for business mobility?
  • What are the drivers of growth for unified communications?

Table of contents


  • Introduction
  • Digital Enterprise Services Insights: Business Mobility and Future Workspace in Italy, 2019–20