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This report sets out Omdia’s new regional-level forecasts for the impact of the COVID-19 pandemic on global mobile revenues, global mobile 5G subscriptions, and fixed broadband subscriptions and revenues in 2020. It also covers some of the initial responses and service initiatives from operators relating to the crisis.


  • Omdia now expects global mobile service revenue to decline by 4.1% year on year in 2020 as a result of the COVID-19 crisis.
  • Omdia expects the adoption of mobile 5G in 2020 in most of the world to fall short of earlier forecasts, with the exception of China, where 5G progress will be strong despite COVID-19.
  • Global fixed broadband revenue is set for modest growth in 2020, with difficulties in enterprise broadband offset by moderate growth in consumer broadband.

Features and Benefits

  • Sets out Omdia’s new regional-level forecasts for the impact of the COVID-19 crisis on mobile revenues, mobile 5G, and fixed broadband revenues and subscriptions.
  • Describes and analyzes the initial impact of COVID-19 on service providers and their initial responses.
  • Makes recommendations for service providers and vendors on how to respond to the COVID-19 crisis.

Key questions answered

  • What impact will the COVID-19 crisis have on service provider revenues and subscriptions in 2020?
  • How are service providers responding to the crisis so far?
  • What should service providers and vendors do in response to the crisis over the medium and longer term?

Table of contents


  • Introduction
  • Download 1: COVID-19 Market Impact: Service Provider Markets