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This case study explains how NextGenTel achieved service differentiation by investing in advanced Wi-Fi support capabilities from Domos.


  • NextGenTel used AI data analytics to create a more efficient broadband business, increase customer satisfaction, and gain brand differentiation.

Features and Benefits

  • Explains how advanced AI data analytics technology can be quickly deployed across an entire broadband footprint.
  • Describes how Wi-Fi data analytics software can not only improve the efficiency of customer support functions, but also help drive consumer ARPU.

Key questions answered

  • How can operators deploy more advanced home Wi-Fi capabilities without making significant investments in new CPE hardware?
  • What ROI can operators expect from deploying Wi-Fi data analytics technology?

Table of contents


  • In brief
  • Ovum view


  • Recommendations for service providers

Using data analytics to aid home network support

  • Setting the business context
  • NextGenTel's strategy to increase Wi-Fi customer support
  • How Domos's technology has helped NextGenTel improve its broadband business


  • Methodology
  • Further reading
  • Author