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To support its move to eventually becoming predominately a cloud solutions provider, Aspect will first become a service provider. It’s also in the process of reorganizing internally to successfully facilitate a DevOps methodology. This research note focuses on how Aspect is shifting to those two focus areas.


  • Aspect's evolution to a DevOps approach to software development will tighten its technology development time.
  • Aspect's evolution to services provider will future-proof the business.

Features and Benefits

  • Assesses the current DevOps environment and analyzes what is needed for long-term success.
  • Summarizes Aspect's shift from software provider to services provider and analyzes the opportunities for creating ongoing revenue from a product already sold.

Key questions answered

  • How will DevOPs shorten the cycle time from product/feature conception to placement?
  • How does focusing on managed services become a value add?

Table of contents

Ovum view

  • Summary
  • DevOps takes a village to succeed
  • Becoming a service provider future-proofs the business
  • Slow and steady wins the race


  • Further reading
  • Author